Terms Of Service

 1. Terms of Service

PURE HARMONY CLINIC LTD
Company number: 08620222
Registered office address: 56 Regent Street, Rugby, Warwickshire, CV21 2PS
Email: info@pureharmonyclinic.co.uk

Website: www.pureharmonyclinic.co.uk

1. General

• These Terms of Service (“Terms”) apply to all users of the Website and to all purchases of treatments and products made via www.pureharmonyclinic.co.uk
• By using the Website or placing an order, you agree to these Terms.

2. Services Provided

We provide:

• Treatments – aesthetic and cosmetic procedures performed at our clinic.
• Products – natural skincare and cosmetic items available for purchase.

3. Ordering Treatments

• Orders for treatments can be placed online via the Website.
• After placing an order, you will be contacted via email at info@pureharmonyclinic.co.uk
  to arrange your appointment.
• Appointments are subject to availability.
• If you need to reschedule, please notify us at least 24 hours prior to your appointment.

4. Payments

• Payments for treatments and products must be made using the payment methods provided on the Website.
• Orders will only be processed once full payment has been received.

5. Liability

• While we make every effort to ensure the accuracy of the Website, we cannot guarantee it will always be free from errors.
• Treatments are subject to a medical consultation and results may vary.
• Nothing in these Terms limits your statutory rights as a consumer.

6. Personal Data

• Your personal information will be processed in accordance with our Privacy Policy and applicable UK data protection laws.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Shipping Policy

PURE HARMONY CLINIC LTD
Email: info@pureharmonyclinic.co.uk

Processing Time

• Orders placed before 12:00 noon (UK time) are dispatched the same working day.
• Orders placed after 12:00 noon are dispatched the next working day.

Delivery Method

• All orders are shipped via Royal Mail.
• Standard delivery time is 24–48 hours from dispatch (UK only).

Shipping Costs

• Shipping fees are displayed at checkout before confirming your purchase.

Delays

• While we strive to meet delivery estimates, we are not liable for delays outside our control (e.g. Royal Mail strikes or force majeure).

Return & Refund Policy

PURE HARMONY CLINIC LTD
Email: info@pureharmonyclinic.co.uk

Right to Cancel (Products Only)

• You have the right to cancel your order within 14 days of receiving the products, without giving any reason.
• To exercise this right, please contact us by email: info@pureharmonyclinic.co.uk

Exclusions

• For hygiene reasons, opened or used cosmetic products cannot be returned.

Return Process

• Notify us by email within 14 days of receiving your order.
• Return the unused products to the address provided in our email confirmation.
• You are responsible for return shipping costs.

Refunds

• Refunds will be processed within 14 days of receiving the returned items.
• Refunds are issued to the original payment method.

Faulty or Damaged Products

• If your product is faulty, please contact us at info@pureharmonyclinic.co.uk
  with details and photos where possible.
• You may be entitled to a replacement, repair, or refund in accordance with UK consumer law.

Complaints About Treatments

• Complaints related to treatments must be submitted by email and will be reviewed on a case-by-case basis.